FAQs
A Collection of Commonly Asked Questions at Mobility City of St. Louis, MO
At our mobility store, we offer a wide range of equipment for rent and for sale, including mobility scooters, power chairs,
lift chairs, and more. Our knowledgeable staff can help you find the right equipment to meet your needs and budget,
but here is a list of our customers frequently asked questions at Mobility City of St. Louis, MO.
About/Showroom:
We are open Monday to Friday from 9 AM to 5 PM and on Saturdays from 9 AM to 12 PM.
Yes, our showroom staff is available to assist you with any mobility product inquiries.
Yes, we provide home delivery for mobility equipment.
Purchasing & Payment:
Yes, we offer a Military and Veterans Discount on mobility products.
Yes, we provide financing options through Acima and Care Credit.
No, we do not offer a senior discount on mobility equipment.
Yes, we periodically offer discounts and specials on mobility equipment.
No, we do not accept health insurance.
Yes, we have a range of affordable mobility products to fit various budgets.
No, we do not buy used mobility equipment.
All sales are final, and we do not accept returns on mobility equipment.
Rentals:
We offer rentals for walkers, rollators, knee scooters, transport wheelchairs, wheelchairs, scooters, power wheelchairs, lift chairs, hospital beds, pediatric wheelchairs, and electric hoyer lifts.
Equipment can be rented by the day, weekend, week, or month, depending on your needs.
Yes, we offer delivery for rented mobility products.
Yes, the delivery fee depends on the location we are delivering to.
Yes, we can deliver and pick up rented products to hotels within our delivery area.
No, we do not offer insurance for rentals.
Yes, a portion of the rental fee can be credited towards a purchase.
No, we do not deliver to airports.
Repairs:
Yes, we offer mobile repair services at your home.
Yes, our service truck covers the greater Metro St. Louis area for equipment repairs.
Yes, we service durable medical equipment scooters.
Yes, it is recommended to schedule an appointment for equipment repairs.
Technicians:
Yes, our Technicians are employed by our company and undergo background checks.
Yes, we are insured in case of any damage that may occur during repairs in your home.
In-Home Delivery:
We deliver mobility equipment within the greater Metro St. Louis area.
We can usually deliver mobility equipment within 48-72 hours, depending on the location.
Yes, our service truck covers the greater Metro St. Louis area.
Products & Equipment:
Yes, we carry a range of bathroom safety equipment.
Yes, we accept phone payments for products and services.
Yes, we repair products purchased from other companies.
Yes, we provide repair services at homes, apartments, and assisted living facilities.
Yes, we carry replacement batteries for various mobility equipment.
No, we would need to order lithium replacement batteries from the manufacturer.
Yes, you can purchase batteries separately.
Yes, we sell chargers for mobility equipment.
No, we do not purchase used mobility equipment.
Yes, we have mobility equipment available in our showroom for demonstration and testing.
Yes, we honor manufacturer’s warranties on mobility equipment.
Yes, we carry and service bariatric mobility equipment.
Sanitization:
We can use our sanitization equipment on non-motorized equipment.
No, sanitization will not ruin, rust, or fade your equipment.
We use a steam cleaning machine with water for sanitization.
The frequency of equipment sanitization depends on its use. Please contact us to discuss your specific needs.
We can sanitize equipment at your home for your convenience.